Return to Help | Shipping and Returns | |
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| How much is shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service @ 212-356-0040 so that we may assist you. | |
| What is your return policy? | |
RETURN POLICY dabbyreid.com will accept items for a refund within 14 days of receipt of product. Items are eligible for an exchange for up to 30 days after receipt of product. All returned and exchanged merchandise must be unworn, in new condition, with original labels and packaging. All sale items are final sale. Exchanges and
returns will be subject to shipping charges. Items received as gifts may
be exchanged for another item of equal or greater value. Once your return is processed, you will receive an email confirming receipt and you will be issued a refund. We cannot refund shipping charges on returned items. To return or exchange an item, please follow these simple steps: 1. Log in to your account. 2. Click on Order History 3. Select the order you would like to return, print out a copy of the order and include this in your return. 4. Note your order number and email us at email@dabbyreid.com or call us at 212-356-0040 to receive your Return Authorization number. Please include a copy of your Return Authorization number inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items. Refunds are contingent upon inspection of item(s) once we receive it. Customer is responsible for all shipping costs if seller is not at fault. Please ship returns to: Dabby Reid, Ltd. - Returns Dept. 72-11 Austin Street #244 Forest Hills, NY 11375 212-356-0040 |
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| When will my order ship? | |
| After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
| How can I track my package? | |
| You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. You may use one of the corresponding links below to track your package. Please note that some shippers may not have tracking details for 24 hours after we post the tracking number. UPS http://www.ups.com |
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